MEXICO

On June 9, Senator Ricardo Monreal (Morena – ruling party), presented a bill to reform the Law for the Protection and Defence of Financial Services Users regarding the handling of complaints from financial users with disabilities. The bill establishes that financial institutions must have the necessary technology to receive complaints or queries from users with disabilities. The text has yet to be sent to committee by the Permanent Committee, which could happen during its session next week.  

In addition, the Secretariat of Finance and Public Credit (SHCP in Spanish) published, through the National Commission for Regulatory Improvement (CONAMER in Spanish), a new version of the draft bill that modifies the operations of the Retirement Savings System. The new version includes the comments and recommendations that CONAMER presented in its non-final opinion on the text. Interested parties may continue to send comments through the following link, although it is expected that the text will be finally approved by CONAMER and sent to the Official Gazette for enactment in the short term.

Monreal proposes in his bill to reform Article 50 BIS of the law, establishing that the Specialised Units of Financial Institutions that deal with queries and complaints from users with disabilities should have accessible technological means to receive them. These means must be available in customer service offices and branches, and the Units must respond to complaints in writing within 30 working days. It also proposes adding to Article 51, the indication that the information that financial institutions provide to users will have to be provided in accessible formats without additional costs and with technologies suitable for different types of disabilities.

On the other hand, among the modifications of the new draft bill that makes changes to the provisions on the operations of Retirement Savings Systems, it is stated that the documents kept by the Retirement Fund Administrators (AFORES in Spanish) in the files of each worker must be kept for supervision by the National Commission of the Retirement Savings System (CONSAR in Spanish) for a period of 10 years. The institution may not keep biometric elements and signatures of the workers in the files.